Our privacy policy

NETBET UGANDA – PRIVACY POLICY

This Privacy Policy explains how Netbet Co Ltd (Netbet Uganda) (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you access or use www.netbetug.com, our mobile applications, and all associated betting and gaming services (“Services”).

By creating an account, using the Website, or engaging with any Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree, you must stop using our Services immediately.


1. Who We Are

Netbet Co Ltd

Trading as Netbet Uganda

License: NLGRB-BMTOL-25-0140

Registered in Uganda.

Contact details:

We operate under the regulatory framework of the National Lotteries and Gaming Regulatory Board (NLGRB) of Uganda.


2. What This Policy Covers

This Privacy Policy applies to:

  • All visitors to our website
  • All registered customers
  • Mobile application users
  • Individuals interacting with our marketing or customer support
  • Anyone using any service or product provided by Netbet Uganda

It covers how we:

  • Collect personal data
  • Use and process the data
  • Store and protect it
  • Share it (and with whom)
  • Allow customers to exercise their data rights


3. Information We Collect

We collect the following categories of information:


3.1 Information You Provide to Us

When you register or use our Services, you may provide:

  • Full name
  • Date of birth
  • Mobile number
  • Email address
  • National ID / NIN
  • Passport number (if used)
  • Residential address
  • Selfie or photo verification
  • Payment information (MTN, Airtel, Visa, Mastercard)
  • Bank card details (for supported card payments)
  • Contact with customer support
  • Documents for AML verification
  • Source of funds declarations


3.2 Information Collected Automatically

When you use our Website or App:

  • Device information
  • IP address
  • Geolocation (if enabled)
  • Browser type
  • Operating system
  • Usage data: pages visited, actions taken
  • Login times
  • Cookies and similar tracking technologies


3.3 Transactional Information

We record:

  • Deposits
  • Withdrawals
  • Bet placements
  • Bet history
  • Bonus usage
  • Winnings
  • Payment account ownership validation


3.4 Information from Third Parties

We may receive information from:

  • Mobile money operators (MTN, Airtel)
  • Card processors
  • Identity verification providers
  • Anti-fraud and AML databases
  • NLGRB
  • Law enforcement agencies (if required)


4. Why We Collect Your Information (Purpose of Processing)

We process your data for the following reasons:


4.1 To Create & Manage Your Account

  • Identity verification
  • Age verification
  • Ensuring eligibility
  • Preventing duplicate accounts


4.2 To Provide Betting & Gaming Services

  • Placing bets
  • Processing deposits and withdrawals
  • Managing bonuses
  • Settlement of winnings


4.3 For Legal & Regulatory Compliance

Required by Uganda law and NLGRB:

  • Know Your Customer (KYC) checks
  • Anti-Money Laundering (AML) checks
  • Prevention of fraud & match fixing
  • Reporting suspicious activities
  • Tax compliance


4.4 To Improve and Personalize Services

  • Customizing your user experience
  • Personalizing odds, bonuses & offers
  • Enhancing website/app functionality


4.5 For Security & Fraud Prevention

  • Detecting suspicious activity
  • Preventing account takeovers
  • Maintaining system security
  • Verifying payment ownership


4.6 Marketing & Communication

Only where permitted:

  • Updates on promotions
  • Bonus notifications
  • Service alerts
  • Important account updates

You can opt out at any time.


5. Legal Basis for Processing (Uganda & International Standards)

We process your information based on:

  • Your consent
  • Performance of a contract
  • Compliance with Ugandan laws (AML, NLGRB regulations)
  • Legitimate business interests (fraud prevention, service improvement)


6. How We Use Cookies

Netbet Uganda uses cookies to:

  • Remember your login session
  • Improve site performance
  • Personalize content
  • Analyze usage
  • Prevent fraud

You may disable cookies via browser settings, but some features may not function properly.

A separate Cookies Policy is available on our website.


7. Sharing Your Information

We do not sell your personal data.

We may share information with:


7.1 Regulatory & Legal Authorities

  • NLGRB
  • Financial Intelligence Authority (FIA)
  • Police or law enforcement (when required)


7.2 Payment Providers

To process transactions:

  • MTN Mobile Money
  • Airtel Money
  • Card processors
  • Payment verification partners


7.3 Service Providers

Trusted third-party partners who provide:

  • Identity verification
  • Payment fraud screening
  • Data storage
  • Customer support systems
  • Marketing communication services
  • IT infrastructure

All third parties operate under strict confidentiality agreements.


7.4 Business Transfer

If Netbet Uganda undergoes:

  • Merger
  • Acquisition
  • Transfer of operations

Your data may be transferred to the new licensed operator (with NLGRB approval).


8. How We Protect Your Data

Netbet Uganda uses:

  • Encrypted data transmission (SSL/HTTPS)
  • Secure data storage
  • Multi-factor authentication
  • Access controls for staff
  • Anti-fraud monitoring systems
  • Regular security audits
  • Firewalls and intrusion detection systems

However, no system is 100% secure. Users are responsible for keeping login credentials confidential.


9. Data Retention

We retain your data for:

  • As long as you maintain an account
  • A minimum of five (5) years after account closure (as required by AML laws)
  • Longer where legally required for investigations or disputes


10. Your Rights

Under Ugandan data protection guidelines, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (where legally possible)
  • Withdraw consent for marketing
  • Restrict processing
  • Receive a copy of your data
  • File a complaint with NLGRB or FIA

Requests can be sent to: customercare@netbetug.com


11. Children & Underage Users

Netbet Uganda strictly prohibits the use of its Services by persons under 25 years.

We:

  • Verify age during registration
  • Close accounts immediately if underage
  • Confiscate any winnings
  • Report violations to authorities


12. International Transfers

If data is transferred outside Uganda, we ensure:

  • Adequate data protection safeguards
  • Valid legal transfer mechanisms
  • Contractual protections for customer data


13. Marketing Communications

We may send marketing messages about:

  • Bonuses
  • Free bets
  • New features
  • Promotions
  • Jackpots and casino offers

You may opt out by:

  • SMS “STOP”
  • Email unsubscribe links
  • Requesting customer support to remove you


14. Third-Party Websites

Netbet Uganda is not responsible for:

  • Content
  • Security
  • Privacy practices

of third-party websites linked on our platform.

Use them at your own risk.


15. Changes to This Privacy Policy

We may update this policy at any time.

Changes take effect once posted on the Website.

Continued use indicates acceptance of the updated policy.


16. Contact Us

For any privacy concerns or data requests:

Email: customercare@netbetug.com

Alternate: info@netbetug.com

Phone: 0778 014198

Address: Interservice Tower, 1st floor, Lumumba Avenue, Kampala, Uganda